Banwa Private Island, a premier luxury retreat nestled in the pristine waters of the Sulu Sea in Palawan, Philippines, is proud to announce that 63 of its frontliners have been certified under the Philippines Department of Tourism’s (DOT) award-winning Filipino Brand of Service Excellence (FBSE) program.

Janet Oquendo, island manager of Banwa Private Island, expressed the island’s commitment to providing world-class hospitality with a distinct Filipino touch. “By participating in the FBSE program and certifying 63 of our frontliners, we aim to further elevate our service standards and ensure that our guests experience the warmth and authenticity of Filipino hospitality,” she said.

Recognized globally as the ‘Private Island of the Year’ by Destination Deluxe for three years and included in Robb Report’s ‘The 50 Greatest Luxury Hotels on Earth’ for two consecutive years, Banwa Private Island offers an unparalleled luxury experience. Beyond its exclusive accommodations and world-class amenities, the island remains deeply rooted in Filipino culture and tradition. 

The DOT’s FBSE program, hailed as the Training Program of the Year at the GovMedia Awards 2024, has empowered thousands of tourism industry professionals to deliver exceptional service. By embracing the seven core values of Filipino hospitality – Maka-Diyos (God-fearing), Makatao (People-oriented), Makakalikasan (Environmentally-conscious), Makabansa (Nationalistic), Masayahin (Cheerful), May Bayanihan (Community-spirited), and May Pagasa (Hopeful) – Banwa Private Island’s team is committed to providing warm and sincere service, from the iconic “Mabuhay” gesture to personalized attention to detail.

Through the FBSE program, Banwa Private Island’s 63 certified frontliners are now equipped to deliver world-class service, ensuring that every guest feels the warmth and hospitality that the Philippines is renowned for. 

Recognized as one of the Philippines’ important shark and ray areas, Banwa Private Island is not only an exclusive destination but also a responsible steward of the environment. The island’s commitment to sustainability is reflected in its eco-friendly practices, from sourcing local ingredients from its own organic farm to minimizing waste. Beyond its operational sustainability, Banwa Private Island actively participates in various conservation programs, including marine conservation initiatives and coral reef restoration projects. By preserving the natural beauty of the Sulu Sea, the island ensures a sustainable future for generations to come. Banwa Private Island is also known for its unspoiled natural environment, with an artesian well providing fresh spring water and a naturally mosquito-free ecosystem. 

By participating in the FBSE program, Banwa Private Island reinforces its commitment to providing world-class hospitality with a Filipino heart. The island’s dedication to excellence and sustainability ensures that guests will experience a truly unforgettable and authentic Filipino experience.

For more information and inquiries in booking an island escape at Banwa Private Island, please contact our Reservations team through mobile/WhatsApp: +639178882864, send an email to reservations@banwaprivateisland.com or visit website at www.banwaprivateisland.com.